As
you implement your organization's information systems, you may find that you may
require assistance with:
| the
selection, acquisition and installation of a suitable, compatible
hardware/operating system platform on which to load your solution. |
| the loading of applications onto your chosen hardware/operating system platform. |
| learning how your solution works. |
| redesigning your business information system to work with you new system. |
| data conversions. |
| day-to-day operation problem solving. |
| database management and repair. |
| software error diagnosis and repair. |
| hardware/operating system problem diagnosis and repair. |
| performance problem diagnosis. |
| hardware/operating system upgrading and enhancement. |
| third party software selection, acquisition and integration with your system. |
Some
of these services are best delivered in person at your site, others over the
phone. All of these services are available directly from ROI. Some may require
special expertise or resources that are available only from third parties. In
these cases, if you wish, ROI will act as the prime contractor.
Hot-line
Telephone Support (HTS), is intended to provide quick answers and solutions to
day-to-day Application related questions and problems, allowing you to get on
with your work with as little delay and disruption as possible. HTS staffing
levels are intended to provide either immediate or within-the-hour response.
This service is offered between 8:30am and 5:30pm Eastern Standard Time, Monday through Friday, excluding public holidays.